Salt & Arrow Return Policy:
Customers who shop through our online store engage in an internet shopping experience that prevents us from offering the personal attention that in-store customers appreciate. While we are available via e-mail and social media to assist you in choosing your purchase, we do understand you are not able to feel the product or try on the item to ensure fit until after the purchase has been made. Therefore, in the event that you are not completely satisfied with your purchase, we are happy to accept returns for store credit or exchanges. Salt & Arrow will accept returns that have been made within 14 days of the receive date.
- Send all returns to 6229 Pontiac Street San Diego CA 92115
- We only offer STORE CREDIT for returns.
- We do not issue refunds back to your method of payment.
- Merchandise must be returned within 14 days from the receive date.
- Merchandise must be unwashed, unworn and tags must be attached. We reserve the right to refuse any return that does not meet these requirements.
- Original invoice must be included in your return package.
- Store credit cannot be applied to future purchases until the return is processed.
- Items of the Day, Flash Sale and Sale Items are FINAL SALE!
- All accessories are FINAL SALE!
- We do not hold items for returns or exchanges.
- Please allow 5-7 business days for return processing.
- Preorders of backordered items may ship separately.
- Any returns past the policy will not be accepted or store credited.
- Sale items, accessories, and lingerie or related items are final sale. Any item that has been worn, tailored or otherwise altered are not eligible for a return.
- Exchanges must be the same item, but different size request.
- We are not able to exchange for different items.
- If you need a different size in your item, note your size exchange on your invoice and send it back to our return address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-gift card with store credit.
Questions regarding our return policy can be directed to firstname.lastname@example.org
S & A